Research Specialist
Atlanta, GA, US, 30339
Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation’s largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.
Summary
RNDC is looking for an organized and innovative Research Specialist to join our finance team. The Research Specialist will investigate/research and determine the final resolution of any situations in which RNDC and customer books do not align. They will interface with other internal team members as needed (e.g., Sales, Ops, Cash Applications Specialist) to gather required information and provide results.
In this role, you will
- Coordinate with customer contacts to investigate/research anything not resolved in full and/or any situation in which RNDC and customer books do not align [this includes inputs from automated system, account receivable/collections specialist, and/or customer]
- Review internal documentation, speak to customer service, and/or connect with Ops team to resolve open inquiries/tickets and then provide an explanation to customers
- Reconcile post payment issues
- Provide results of inquiry back to initiating agents; include/copy sales team if request originates from customers
- Lead a cross functional search for next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)
- Work collaboratively with other internal team members (e.g., Sales, Ops, Cash Applications Specialist) to obtain, resolve, and share information from and with the appropriate stakeholders.
What you bring to RNDC
- High School degree and 1-3 years’ experience of which 1 or more is job-related experience; or equivalent combination of education and experience. Associates degree or higher preferred and 3 plus years of job-related experience preferred.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Knowledge of: Accounting Software – Oracle AR, Internet Software – Browsers and search engines, Spreadsheet Software – Microsoft products, Miscellaneous – 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software
Preferred: NACM Certification
What's in it for you
- 401(k) with company matching
- Medical, dental and vision benefits*
- Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
- Paid volunteer time
- Paid parental leave
- Paid caregiver leave
- Fertility benefits
- Paid training
- Company paid life insurance, short-term disability, and company-paid holidays
- Associate resource groups, and diversity, equity, and inclusion programs available for all associates
*Participation in these programs are subject to applicable wait periods and all plan and program terms and eligibility
COVID-19 considerations:
We follow CDC Guidelines and have a fun and safe environment for our teams.
Bonus if you bring
Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.
Nearest Major Market: Atlanta