Regional CRM Manager
Lafayette, LA, US, 70507
Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation’s largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.
Summary
RNDC is looking for a collaborative and energetic Regional CRM Manager to join our growing sales operations team. The Regional CRM Manager will guide sales leaders and sales reps on using technology to build better relationships with customers, gather valuable information about accounts, capture the achievement of key performance indicators, and leverage data and insights to increase sales. As a subject matter expert on the application of all the technology tools that our sales leaders and reps use, the role will be responsible for the standard sales operating procedures for each market, process improvements for each market, acting as a liaison between the sales and technology support team, training delivery as well as measuring adoption of new features being deployed. The position will play a critical role as a transformation agent within the region, working in partnership with sales leaders, in-market administrators, SBD leaders, and the regional training manager.
In this role, you will
- Govern the standard operating procedures for sales operations within each market
- Identify opportunities to improve business processes. Communicate all system enhancements to sales teams
- Endorse the RNDC sales tools and processes across the region. Drive digital transformation within each market
- Act as the liaison between sales, operations, and technology support teams. Deliver training for new technology solutions and features being deployed
- Measure the adoption of all technology solutions and features
- Bring best practices around how to use the technology solutions provided into the sales training curriculum
- Ensure the needed reporting is available to guide the planning and execution of sales leaders and sales reps
What you bring to RNDC
- Bachelor’s degree: or six or more years related experience and/or training; or equivalent combination of education and experience.
- 4+ years’ experience in sales preferably within wine and spirits distribution is highly desired.
- Experience leading technology training is highly desired. Expertise in managing sales efforts through a customer relationship management system is desired.
- Travel required is 40% of time
What's in it for you
- 401(k) with company matching
- Medical, dental and vision benefits*
- Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
- Paid volunteer time
- Paid parental leave
- Paid caregiver leave
- Fertility benefits
- Paid training
- Company paid life insurance, short-term disability, and company-paid holidays
- Associate resource groups, and diversity, equity, and inclusion programs available for all associates
*Participation in these programs are subject to applicable wait periods and all plan and program terms and eligibility
COVID-19 considerations:
We follow CDC Guidelines and have a fun and safe environment for our teams.
Bonus if you bring
- Continual and current certificates and CEU relating to management training.
- Previous experience in the Wine and Spirits industry
- WSET certifications
Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.
Nearest Major Market: Lafayette Louisiana