TSA Associate

Location:

Livonia, MI, US, 48150

Req ID: 6583

Work Location Type: On Site

Date: Oct 26, 2024

Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation’s largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.

Summary

RNDC is looking for innovative and collaborative TSA Associate to join our growing IT team. The Associate Technical System Administrator (TSA) is responsible for hands-on hardware and software technical support, managing the desktop support environment including server/network administration as needed to support business continuity.

In this role, you will

Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP’s for possible incident resolutions.
Continuously monitor, effort, assign/re-assign, escalate, etc. incidents/requests with ServiceNow ITSM tool.
Fully document all service management incidents, tasks and requests in ServiceNow ITSM Suite; including issue description, troubleshooting methods performed, communications sent to associates, and actions taken to final resolution, including knowledge base learnings if appropriate.
Responsible for troubleshooting and configuring software, printer, and connectivity related issues beyond step-by-step instructions.
Willingness and availability to serve in an on-call scheduled rotation that provides night and weekend support coverage to our associates as needed.
Assist in the mentoring and training of all TSA team members.
Provide 24X7 first line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
Maintain and ensure market centers security threats and vulnerabilities are remediated to safeguard enterprise environment.

What you bring to RNDC

Bachelor's degree from an accredited college or university, or equivalent experience.
A degree in Computer Science, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred.
A minimum of 5 – 7 years of combined experience in information security, information technology and IT Service Management or 3 years as a RNDC TSA II.

What's in it for you

401(k) with company matching
Medical, dental and vision benefits*
Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
Paid volunteer time
Paid parental leave
Paid caregiver leave
Fertility benefits
Paid training
Company paid life insurance, short-term disability, and company-paid holidays
Associate resource groups, and diversity, equity, and inclusion programs available for all associates

*Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility

COVID-19 considerations:
We follow CDC Guidelines and have a fun and safe environment for our teams.

Bonus if you bring

Technical certifications such as A+, Security+, Network+, ITIL, Microsoft MCP/MCSE or other related industry certifications, and ability to maintain those certifications highly preferred.

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.